Shipping policy

Thank you for shopping with Fox & Violet Bundles. We carefully prepare each order and want your Fox & Violet experience to be as smooth as possible from checkout to delivery.

Shipping Times

Available shipping options, costs, and estimated delivery times will be shown at checkout based on your shipping address and the shipping method available for your order.

For orders within Canada, delivery is generally expected within 7–10 days.

For international orders, delivery times may vary significantly depending on the destination, carrier, customs, and other circumstances. Because of this, we are unable to guarantee delivery timeframes for worldwide orders.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Order Processing

Orders are processed after payment has been successfully received. Once your order has been shipped, tracking information will be provided when available.

International Shipping

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Delays

Delivery times are estimates and may be affected by carrier delays, customs, weather, holidays, or circumstances outside of Fox & Violet Bundles' control.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and items. Shipments are insured, and we will work with the carrier to help arrange reimbursement where applicable.

Incorrect Items

If you receive an incorrect item, please contact us with your order number and details of the issue. We will review the order and provide a refund for the incorrect item where applicable.